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Privacy policy
Effective Date: 13-June-2025
1. Introduction
Welcome to Wappzone.com (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wappzone.com (the “Site”) and use our Software as a Service (SaaS) platform that offers WhatsApp Business API integration services (collectively, the “Service”). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Service.
2. Information We Collect
We may collect and process the following data about you:
2.1 Personal Information
- Account Information: When you register for an account, we collect your name, email address, phone number, company name, and other information necessary to create and manage your account.
- Billing Information: If you make a purchase, we collect billing details such as credit card information and billing addresses.
- Communication Data: Information included in communications with us, including support requests and feedback.
2.2 Usage Information
- Log Data: We collect information that your browser sends whenever you visit our Site or use our Service. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.
2.3 WhatsApp Business API Data
- Message Data: We collect and process data sent and received via the WhatsApp Business API, including message content, metadata, and delivery status.
- Template Management Data: Information about the templates you create, use, and manage.
- **User Interaction Data
:** Data related to how you interact with the incoming chats and responses via our Service.
3. How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, operate, and maintain our Service.
- Process transactions and send related information, including purchase confirmations and invoices.
- Manage your account, including communications about your account and technical support.
- Personalize and improve our Service.
- Monitor and analyze usage and trends to improve your experience.
- Detect, prevent, and address technical issues.
- Communicate with you, including sending promotional materials, updates, and other information related to our Service.
- Ensure compliance with our terms and policies.
4. Legal Basis for Processing Personal Data (EU Users)
If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the personal data we collect and the specific context in which we collect it. We may process your personal data because:
- We need to perform a contract with you.
- You have given us permission to do so.
- The processing is in our legitimate interests and it’s not overridden by your rights.
- To comply with the law.
5. Sharing Your Information
We may share your information with:
- Service Providers: We employ third-party companies and individuals to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- Compliance with Laws: We may disclose your Personal Data where required to do so by law or subpoena or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
6. Data Security
The security of your data is important to us. We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
7. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
8. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your personal data:
- The right to access – You have the right to request copies of your personal data.
- The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe
Terms and conditions
Effective Date: 13-June-2024
Welcome to Wappzone.com. These terms and conditions outline the rules and regulations for the use of Wappzone.com’s website and services. By accessing this website and using our services, we assume you accept these terms and conditions in full. Do not continue to use Wappzone.com if you do not accept all of the terms and conditions stated on this page.
1. Definitions
- Service: Refers to the services provided by Wappzone.com, including WhatsApp Business API integration, bulk messaging, chat management, template management, and organization management with team access.
- User: Refers to any individual or entity who accesses or uses the Service.
- Content: Refers to all text, images, data, or other materials generated, provided, or otherwise made accessible by Wappzone.com.
2. Accounts
- Account Creation: To use certain features of the Service, you must register for an account. You agree to provide accurate, complete, and updated information for your account.
- Account Responsibilities: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.
3. Use of Service
- Permitted Use: You agree to use the Service only for lawful purposes and in accordance with these Terms and Conditions.
- Prohibited Use: You agree not to use the Service:
- In any way that violates any applicable national or international law or regulation.
- For the purpose of exploiting, harming, or attempting to exploit or harm minors in any way.
- To transmit, or procure the sending of, any advertising or promotional material, including any “junk mail”, “chain letter”, “spam”, or any other similar solicitation.
- To impersonate or attempt to impersonate Wappzone.com, a Wappzone.com employee, another user, or any other person or entity.
- To engage in any other conduct that restricts or inhibits anyone’s use or enjoyment of the Service, or which, as determined by us, may harm Wappzone.com or users of the Service, or expose them to liability.
4. Service Access and Use
- Service Availability: We strive to ensure that the Service is available 24/7, but we do not guarantee that access to the Service will be uninterrupted or error-free.
- Modifications to Service: We reserve the right to modify or discontinue, temporarily or permanently, the Service or any part thereof with or without notice. You agree that we will not be liable to you or to any third party for any modification, suspension, or discontinuance of the Service.
5. Fees and Payment
- Subscription Fees: Access to certain features of the Service may require you to pay fees. All fees are due in advance and are non-refundable, except as required by law or as specified in these Terms.
- Billing: We will bill you through an online billing account for use of the Service. You agree to pay all charges in accordance with the billing terms in effect at the time a fee or charge is due and payable.
6. Intellectual Property Rights
- Ownership: The Service and its original content, features, and functionality are and will remain the exclusive property of Wappzone.com and its licensors.
- Restrictions: You must not:
- Modify copies of any materials from the Service.
- Use any illustrations, photographs, video or audio sequences, or any graphics separately from the accompanying text.
- Delete or alter any copyright, trademark, or other proprietary rights notices from copies of materials from the Service.
7. Termination
- Termination by You: You may terminate your account at any time by contacting us.
- Termination by Us: We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.
- Effect of Termination: Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.
8. Limitation of Liability
In no event shall Wappzone.com, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your use or inability to use the Service; (ii) any unauthorized access to or use of our servers and/or any personal information stored therein; (iii) any interruption or cessation of transmission to or from the Service; (iv) any bugs, viruses, trojan horses, or the like that may be transmitted to or through the Service by any third party; (v) any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Service; and/or (vi) the defamatory, offensive, or illegal conduct of any third party.
9. Governing Law
These Terms and Conditions shall be governed and construed in accordance with the laws of [Insert Jurisdiction], without regard to its conflict of law provisions.
10. Changes to These Terms and Conditions
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
11. Contact Us
If you have any questions about these Terms and Conditions, please contact us at contact@wappzone.com